Conditions of use

The purpose of these general terms and conditions of sale is, on the one hand, to inform any consumer about the conditions and conditions under which the seller proceeds to the sale and delivery of the products ordered, and on the other, to define the rights and obligations of the parties in the context of the sale of products by the seller to the consumer. They apply, without restrictions or reserves, to all sales made by COSTALFA, products offered on its website.

Accordingly, the fact for any person to order a product proposed for sale on the website of the company COSTALFA shall take full and complete acceptance of these general terms and conditions of sale which the Buyer acknowledges having previously taken note of his or her order.

COSTALFA reserves the right to amend these Terms and Conditions at any time. They will then be applicable as soon as they are posted.

The selling prices of products online on the COSTALFA website, indicated in Euros, are those in effect at the time of the purchaser's registration of the order form.

They do not include shipping costs, billed in addition to the price of products purchased according to the order amount, or payment fees according to the payment method. Shipping costs and regulations will be indicated before the order is registered by the Purchaser.

Sales prices of products can be modified by COSTALFA at any time. This change will be reported to the Buyer prior to any order.

In accordance with Article L 111-1 of the Consumer Code, the Buyer may, prior to its order, take note, on the Site of COSTALFA, of the essential characteristics of the product(s) he wishes to order.

The offers presented by COSTALFA are valid within the limits of the available stocks. For products not stored in its warehouses, COSTALFA offers are valid subject to availability from its suppliers.

Any order requires adherence to these general terms and conditions of sale.

The Buyer's order must be confirmed by COSTALFA , by e-mail.

The sale will only be considered final after sending to the Buyer the confirmation of the order by COSTALFA and encumbered by it the entire price.

In case of a bank card order, the order is valid only after the confirmation of the bank agency

In case of order by cheque, the order is valid only at the receipt of the cheque by the company COSTALFA

In case of a transfer order, the order is valid only with the confirmation of the transfer by the bank of the company COSTALFA.

In case of order by PayPal, the order is valid only after PayPal confirmation

COSTALFA recommends that the Buyer retain this information on a paper or computer document.

COSTALFA reserves the right not to accept, or to cancel an order from a client with which a dispute exists.

General rules

The products will be delivered to the address indicated by the Buyer on the order form, in France, Belgium, Germany, Luxembourg and Spain.

In the event of an error in the wording of the addressee's contact information, COSTALFA cannot be held responsible for the impossibility of delivery.

Time limits

All deadlines are expressed in working days (all days except Saturday and Sunday).

The delivery times of shipping times must be differentiated.

The selection of the carrier adapted to your order is done automatically when it is processed by the COSTALFA team .

Delivery times are generally:

In the event of a delay in delivery in relation to the date initially set, the Buyer will have to report it in writing (mail, mail, mail) to COSTALFA in order to improve the quality of service that may be proposed to it and to allow COSTALFA to conduct an investigation with the carrier.

An investigation with the carrier may last up to 21 working days. If during this period the product is found, it will be immediately re-routed to the place of delivery designated in the order form.


Delivery by courier or carrier

Upon receiving your parcel, you must:

  • Check the conformity of the goods delivered at the time of delivery by opening your parcel in the presence of the carrier.
  • Indicate any discrepancy on the delivery voucher in the form of a precise handwritten reservation (such as open bag...) accompanied by your signature. Careful, type mentions Subject to unpacking", "subject to control have no legal value and will not be admissible in case of litigation. If the package is too damaged, simply refuse delivery.
  • Then notify COSTALFA's customer service by email or telephone that will initiate an investigation with the carrier. An investigation may last up to 21 working days.

In all cases, the customer undertakes to provide all evidence allowing COSTALFA to file a claim with the carrier.

Transporter delivery

The carrier delivers delivery to a fully accessible location. Consider planning any necessary assistance if the order contains a heavy item that you cannot handle alone.

COSTALFA cannot be held liable in the event of a strike, inconvenience or other disruption that would delay delivery.

In case of non-conformity of the order (delay, defective product or not in accordance with the description), the Buyer must make his claim to the Customer Service from the customer space or by mail

Claims must be sent by letter or email and must include:

  • the coordinates of the Buyer.
  • product references.
  • the order number.
  • the reasons for the claim.

The product returns must be made within fourteen working days from the award of a return number by the customer service of COSTALFA .

Any product to be exchanged or refunded must be returned to COSTALFA in its original condition and packaging.

Any risk associated with the return of the product is at the expense of the Buyer.

In the absence of compliance with the above procedure and the deadlines indicated, the Buyer will not be able to make any claims for non-compliance or apparent defects in the delivered products, since the products are deemed to be in compliance and free from any apparent defects.

The return fee will then be refunded to the customer, upon presentation of a proof of La Poste, transfer or in the form of having according to the customer’s choice.

The buyer has the right to withdraw from this contract without giving cause within 14 days.

The withdrawal period expires fourteen days after the day "where the buyer, or a third party other than the carrier and designated by the buyer, takes physical possession of the last property".

Concerning the exercise of the right of withdrawal:

In order to exercise the right of withdrawal, the buyer must notify us (either by e-mail via his COSTALFA account or by mail to the following address: COSTALFA Customer Service) of his decision to withdraw this contract by means of an unambiguous declaration.

In order for the withdrawal period to be respected, it is sufficient for the buyer to transmit his communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

A return number will be communicated by COSTALFA, it will be mandatory to register on the packaging.

The products must be returned to COSTALFA in a perfect state of resale, in their original state (package, accessories, notice...), duly sealed, and accompanied by the invoice corresponding to the purchase.

If the product has a guarantee sheet or any other document to be completed, it shall not be completed so that the buyer may exercise his right of withdrawal.

Effects of withdrawal:

In the event of withdrawal from the customer of this contract, COSTALFA refunds all payments received from the buyer, including shipping costs.

COSTALFA may differ the refund until the "RETOUR service" has received the property or until the purchaser has provided proof of shipment of the property, the date being that of the first of these facts.

The buyer must return or return the property to COSTALFA without undue delay and, in any event, no later than 14 days after you have communicated your decision to withdraw this contract.

This period is deemed to be met if you return the property before the expiry of the fourteen-day period.

Return as part of a withdrawal:

The customer can return the package with the carrier of his choice.

If the package arrives damaged, COSTALFA reserves the right:

  • To refuse the package so that the customer can open a dispute with his carrier,
  • To accept the package with reservations. The COSTALFA Return Service will inform the customer of the damages so that the customer can open a dispute with its carrier.

In any case, if a returned item is damaged during transport, COSTALFA will not be able to refund it. The Customer will have to claim a refund directly from his carrier.

Some products sold can also benefit from a so-called “ Manufacturer Warranty” trade guarantee to which COSTALFA is not a party. COSTALFA cannot therefore be held responsible for the manufacturer’s refusal to apply its warranty.

The scope and duration of this warranty varies from supplier to supplier. The buyer may consult the exact terms of the guarantees on the manufacturer’s website and in the product’s notice.

Legal guarantees

All Products on sale on the Website benefit from the legal guarantee of compliance (Articles L217-1 and following of the Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the Civil Code), allowing the buyer to return the Products delivered defective or non-compliant.

The buyer is informed that the company COSTALFA whose head office at 14 Op Den Drieschen L-4149 Esch on Alzette, is the guarantor of the conformity of the Products to the contract under these two legal guarantees.